How long does it take to receive my order?
The first step in putting together your announcements is for you to pick out the design and type of announcement you’d like to order. From there, you can send us the photo you’d like to use either by email or by mail (see instructions below). We will build your proof within 2 days of receiving the photo and have you confirm acceptance of the proof by email. Upon acceptance, the announcements are shipped to you in approx. 4-5 business days via Express Mail.
*Note: Proofs are typically put together within 24 - 48 hours, but at times when our workload is heavy, proofs can take up to 7 days.

How do I send my photos to you?
If your photos are in digital format, you can send them to us through the website when you are placing your order. Please send us your original, unedited files in the largest size (best quality) you have. If you do not have your photos in digital format and do not have access to a scanner, we will be happy to scan them in for you. Please mail them to us and once we have scanned in the photos, we will send them back to you with your order.

What format should my photo be in?
If you are taking your photos with a digital camera, make sure your camera is on the highest setting before taking your pictures. Too often, we receive photos that are too small and there is nothing that can be done to make photo larger without distorting the quality. We prefer your photograph as a .jpeg file at 300dpi with no compression. If you are scanning it in, we recommend scanning it at 600dpi, to be on the safe side. Once we receive your photo, we will let you know if there are any problems with the resolution.

Will I receive a proof before the order is processed?
Yes! A digital proof will be emailed to you for approval before the order is processed. This ensures that there aren’t any typographical or syntax errors. If you would like to see any changes made to your proof, simply reply to the email with the changes and we will send you a revised proof. Your order will not be processed until you give the final approval on the proof for printing.

Do you have a cancellation policy?
Yes. It depends on what stage you are in when you cancel. If we have not started on your order, then there is no charge. If we have put together your proof, there is a charge of $25. If we have already received your final approval on the proof and it has been sent to print, you will be responsible for the total order cost.

If we have twins, can you change any of your designs to accomodate 2 babies instead of just 1?
Absolutely! Every one of our designs can be modified to accommodate more babies. We may have to adjust them to make room for more pictures and names, but it’s not a problem. When you place your order, just put the extra babies names and birth stats in the text box.

Can I use a different photo on my Thank You cards?
Yes. You can choose to use the same photo from your announcement/invitation, or a completely new photo for the Thank You card.